What do our residents think of NewDirection Care at Bellmere? Australian Aged Care Quality Agency reports.
During our recent re-accreditation, the Australian Aged Care Quality Agency randomly surveyed some of our residents as part of their consumer experience audit requirements. Check out the Consumer Experience Report to find out what our residents actually think of living in our world first residential aged care microtown™.
An audit team from the Australian Aged Care Quality Agency visited the aged care home for re-accreditation purposes and spoke to at least 10 per cent of the people who live there. Those we interviewed for this report were randomly selected*. The results are presented in this report which will help you understand the experience of consumers living in the home. It should be read alongside the accreditation audit report on the home available at the Quality Agency’s Accreditation Report Search page at http://www.aacqa.gov.au/publications/reports. For more general information on aged care, visit www.myagedcare.gov.au.
RACS ID: 5804
*Number of consumers interviewed: 13
Number of representatives interviewed: 1